Returns and replacements require a valid Return Authorization Number (RA#). An RA# must be requested by email within 3 days of receipt of item.
Refunds: All Prom dresses, Wedding dresses and Bridesmaids dresses are FINAL SALE. No refunds will be given unless your dress qualifies for a refund under our Online Sales Policy.
Store Credit: All regular priced items may be returned/exchanged for a store credit if item is returned within 3 days of receiving it. Store credit can only be used for instock merchandise. Sale items are a FINAL SALE. There is a 20% restocking fee for each regular priced item being returned/exchanged. Store credit is valid for 1 year from issue date.
Damaged/Defective Items: Our staff checks for any kind of damage and flaws that may happen during production and/or shipping before we send it out to you. If you feel you item is damaged please call us at 701-232-7433 during store hours to report it immediately. All damages must be reported prior to wearing the garment. Tags must still be attached. All reports must be made within 3 days of receiving your order or your request will be denied.
All requests must be made within 3 days of the delivery date.
All items should be returned in the same condition as when you received them: unworn, undamaged, salable, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
Store credits must be shipped within 3 days of receiving an RA #. Once we receive a return, please allow 5-10 business days to process the store credit.
A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method. If you use your prepaid shipping label (Continental US customers only), a $20 fee will be deducted from your refund or store credit amount.